Manchester City Council
A six-year overhaul of how a major city council runs its technology: new data centres, modern email for 10,000 staff, and a single view of every citizen across services.
The problem
MCC needed to modernise the technology behind its services at a time of severe budget pressure, while redesigning how the whole council ran its IT.
Old core systems were unstable, infrastructure across multiple sites was ageing, email was stuck on a platform with no way forward, and there was no single view of a citizen across contact centres and frontline services.
What we built
We moved the council systems into new, purpose-built data centres, stabilised 1400 core business systems, and migrated 10,000 staff to modern cloud working systems. We gave the council a single citizen view across contact centres, environmental services and social care, helping teams see the person behind the record, not just the record itself.
- Council-wide transformation delivered under severe cost pressure
- SAP ECC6 stable on the new estate
- 8,000 users migrated off Lotus Notes
- Single customer view live across MCC services
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Your business should run
better than it does.
Thirty minutes. We'll talk through how your business actually works, where the biggest bottlenecks are, and whether we're the right team to fix them. No pitch deck. No obligation.
Founder-built
No handoffs. The person you talk to is the person shipping.
Weeks, not months
Modern stack, real infrastructure, production-grade fast.
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Built to last
Doesn't break the moment your business grows.