Security & Privacy

Our Commitment to Security

At Audyn, we take the security of your data and communications seriously. We implement multiple layers of security measures to protect your business information, call recordings, and customer interactions.

Data Encryption

All data transmitted between your systems and our services is encrypted using TLS (Transport Layer Security) protocols. Call recordings and transcripts stored in our systems are encrypted at rest using AES-256 encryption. This ensures that even if data is intercepted or accessed without authorization, it remains unreadable.

Access Controls

We implement strict access controls to ensure only authorized users can access your account and data. This includes:

• Multi-factor authentication (MFA) options for account access
• Role-based access controls within your organization
• Regular access reviews and audits
• Secure password requirements and management

Infrastructure Security

Our services run on secure, enterprise-grade infrastructure with:

• Regular security updates and patches
• DDoS protection and mitigation
• Intrusion detection and prevention systems
• Regular security assessments and penetration testing
• Compliance with industry security standards

Call Recording Security

Call recordings and transcripts are stored securely and access is logged and monitored. Recordings are retained according to your service agreement and can be deleted upon request. We do not share call recordings with third parties except as required by law or with your explicit consent.

Third-Party Integrations

When you connect third-party services (CRM systems, calendars, etc.), we use secure API connections and OAuth authentication where available. We only request the minimum permissions necessary for the integration to function. You can revoke access to integrations at any time through your account settings.

Incident Response

In the event of a security incident, we have procedures in place to:

• Quickly identify and contain the incident
• Assess the impact and scope
• Notify affected users as required by law
• Remediate vulnerabilities and prevent future incidents
• Document lessons learned and improve security measures

Compliance

We work to maintain compliance with relevant data protection regulations, including GDPR (for UK/EEA users) and other applicable privacy laws. Our security practices are designed to meet or exceed industry standards.

Your Role in Security

Security is a shared responsibility. We recommend:

• Using strong, unique passwords for your account
• Enabling multi-factor authentication when available
• Regularly reviewing account access and permissions
• Keeping integration credentials secure
• Reporting any suspicious activity immediately

Security Updates

We regularly update our security measures and will notify you of any significant changes that may affect your use of the service. We recommend keeping your account information and integration settings up to date.

Reporting Security Issues

If you discover a security vulnerability or have concerns about security, please contact us immediately at:

Email: hello@audyn.co.uk

Phone: 01484 218910

Please do not publicly disclose security vulnerabilities until we have had an opportunity to address them.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify affected users and relevant authorities as required by applicable law. We are committed to transparency and will provide clear information about what happened, what data was affected, and what steps we are taking to address the issue.

Questions About Security

If you have questions about our security practices or how we protect your data, please contact us:

Email: hello@audyn.co.uk

Phone: 01484 218910

Address: London, UK